Terms of Service
Last updated August 2026
Payment, deposits, and reservations
Sample boxes and ground beef are paid in full at checkout, and nothing more is due at pickup or delivery. Box counts on the site are live, and your boxes are set aside the moment your payment goes through. Beef shares (quarter, half, and whole) are reserved with a 25% deposit that holds your place in the next processing run; the remaining balance is due when you pick up your beef or when we deliver it.
Weights and cuts
Every animal is different. The weights and cut lists shown on this site are close estimates based on past processing, not guarantees. Your actual packaged weight and cut mix may vary. If your order comes in noticeably different from what you expected, call us and we will make it right.
Timing
Sample boxes are built from beef we have already processed, so your order is ready when you buy it. Shares come from our next processing run: we process twice a year, in the spring and fall, and dates depend on our butcher's schedule and can shift. Either way, we will reach out to coordinate a pickup or delivery time that works for you.
Cancellations and refunds
For sample boxes and ground beef: contact us before your pickup or delivery and we will refund your order in full to the card you paid with. For shares: contact us as early as you can; once your animal has gone to the butcher, the deposit covers costs we have already paid and is generally not refundable, but before that point we will do our best to work with you. Refunds usually appear within 5 to 10 business days depending on your bank. Reach us at wtracecattle.co@gmail.com or 859-757-3958.
Pickup and delivery
Orders are picked up at our farm in California, KY, or delivered locally within 30 miles. Frozen beef needs to go straight into a freezer, so please plan to be available at the time we schedule.
Contact
Washington Trace Cattle Co.
California, KY
wtracecattle.co@gmail.com
859-757-3958